Reference

How xsmb Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains exactly what we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and what we do with that data.

No data sold to third partiesEncrypted account storagePayPal & Venmo transaction privacyYour right to request accessState-law compliant where applicable

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

xsmb Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect the information you submit directly: your name, email address, date of birth, and state of residence. Identity verification — a standard step before any withdrawal clears — may require a government-issued ID and a selfie, processed through our verification

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partner. When you deposit via PayPal, we receive a transaction reference and your PayPal account email; we do not store your PayPal password or full financial account details. The same applies to Venmo and Play+ prepaid card transactions — only the reference data needed to match
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your payment to your account is retained. We also collect standard browser and device data (IP address, device type, session timestamps) to detect fraud and keep your account secure. Players in Charlotte accessing the platform on mobile generate session logs that help us optimize load times
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and flag unusual login patterns. This data is not sold or rented to marketing companies. We retain payment reference data for the period required by applicable state financial regulations, and we delete account data upon verified account closure requests. Access to your stored data is restricted
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to staff with a direct operational need. Our practices apply where local law permits and vary by state.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

DATA PROTECTION DETAIL

Security Practices Behind Your Account

We've built the account layer around a few non-negotiable practices: encrypted storage, controlled internal access, and a clear retention schedule. Here's how each piece works in practice.

Encrypted Storage

Account credentials and payment reference data are stored with SSL encryption. No staff member can see your PayPal or Venmo credentials — only the transaction references we need to process your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can decline non-essential cookies through your browser settings without losing account access.

Retention Schedule

We keep your account data while your account is active. After a verified closure request, personal data is deleted on a schedule that meets applicable state financial record requirements — typically within 90 days.

Access Controls

Internal access to your account data is role-restricted. Only staff handling verification, fraud review, or a direct support ticket you've opened can pull your account record.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct, or delete information tied to your account, our support team handles privacy requests directly. Send your request through any of the channels below with your registered email address so we can verify your identity before making any changes.

Live Chat Open the chat widget inside your account dashboard. Privacy requests submitted here are flagged to our data team and acknowledged within one business day.

Email Support Write to our support address with the subject line 'Privacy Request.' Include your registered email and a brief description of what you need — access, correction, or deletion.

Account Settings Some data updates — like your contact email or phone number — can be made directly inside account settings without contacting support. Changes take effect immediately.

Privacy Policy — What You Asked

These are the questions we actually hear from people going through account setup, withdrawal verification, or account closure. Straightforward answers, no run-around.

No. We do not sell, rent, or trade your personal information to third-party advertisers or marketing companies. Your data stays inside our platform.

We store the transaction reference and your registered payment email — nothing more. We never receive or store your PayPal or Venmo password or full financial account details.

Send a request via live chat or email with your registered email address as the subject line. We verify your identity first, then provide a summary of stored data within a reasonable timeframe.

Yes. Submit a deletion request through support. We process it after identity verification and delete personal data within the timeframe required by applicable state financial regulations — typically around 90 days.

We use session cookies for login persistence and analytics cookies to spot performance issues. Non-essential cookies can be declined through your browser settings without affecting your account access.

Our core practices are consistent, but data rights and retention requirements vary by state law. We apply the rules applicable to your state where local law permits us to operate.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal AccountRegister InfoAbout Us

How xsmb Handles Your Personal Information

Security Practices Behind Your Account

Encrypted Storage

Cookie Use

Retention Schedule

Access Controls

How to Reach Us About Your Data

Privacy Policy — What You Asked

01 Does xsmb sell my personal data to advertisers?

02 What information does xsmb store when I pay with PayPal or Venmo?

03 How do I request a copy of the data xsmb holds on my account?

04 Can I ask xsmb to delete my account data?

05 Does xsmb use cookies, and can I turn them off?

06 Does this privacy policy apply the same way in every state?

Privacy Policy

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